Master critical thinking, effective communication, and common tasks such as scheduling, record keeping, and insurance processing with The Administrative Dental Assistant, 5th Edition. This complete learning package is used to train dental assistants in a wide variety of settings — from traditional classroom programs to on-the-job training to use as a review tool for practitioners — to become competent administrative assistants in a dental office. As it guides you through the functions of today’s dental business office, you will learn how to organize tasks, complete procedures, and acquire a professional outlook toward dentistry along the way. Supplemented with online study tools, a companion workbook (sold separately), and access to Dentrix, this edition features updated artwork and new content on dental office technology, communication and social media, and more.

PART I: Introduction to the Dental Profession 1. Orientation to the Dental Profession 2. Dental Basics

PART II: Communication Skills: Principles and Practices 3. Communication Skills and Tools 4. Written Correspondence and Electronic Communication 5. Patient Relations 6. Dental Healthcare Team Communications

PART III: Managing Dental Office Systems 7. Computerized Dental Practice 8. Patient Clinical Records 9. Information Management and Security 10. Dental Patient Scheduling 11. Continuing Care Program (Recall or Re-care Systems) 12. Inventory Management 13. Office Equipment

PART IV: Managing Dental Office Finances 14. Financial Arrangement and Collection Procedures 15. Dental Insurance Processing 16. Bookkeeping Procedures: Accounts Payable 17. Bookkeeping Procedures: Accounts Receivable

PART V: Managing Your Career 18. Employment Strategies

Glossary